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Elevate Your Agents with AgentExchange Solutions
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Yext Search
Help your customers and agents find the information they need faster.
- Requires
- Service Cloud
Offer a seamless self-serve experience that lets your customers and agents find direct answers to support questions by applying natural language search to your FAQs, product manuals, and more.
Highlights
Improve ticket deflection and reduce case resolution times by enabling customers and agents to effectively self-serve in search.
Increase customer and agent satisfaction (CSAT) by delivering direct answers to your customers' questions across your Service Cloud support experiences.
Optimize your support knowledge base by collecting customer insights from search traffic that allow you address content gaps in your support resources.
Provider Details
Yext is the Answers Company. Our mission is to help organizations answer every question about their business. We collect and organize content into a Knowledge Graph, then leverage a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have used our Answers Platform to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Every digital experience starts with a question. Every answer starts with Yext.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Learn more about Yext Search for Salesforce Service Cloud here: https://www.yext.com/campaigns/salesforce
Default Plan
$850 USD/company/year