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Yext Search

Help your customers and agents find the information they need faster.

No Ratings
Starting at $850   USD/company/year

Discounts available for nonprofits

Try It
Requires
Service Cloud

Offer a seamless self-serve experience that lets your customers and agents find direct answers to support questions by applying natural language search to your FAQs, product manuals, and more.

  • Empower both customers and agents to find direct, actionable answers to support questions.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Additional Requirements
None

App Details

Version
Yext AI Search/Spring 2024 2.8.0
Listed On
07/16/2021
Latest Release
03/28/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 12
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 8
App Builder: 0
Community Builder: 3
Languages
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.5.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/14/2021

Additional Details

Add Yext Search to your Salesforce-powered Help Site, Agent Console, and Case Form to improve customer satisfaction and reduce support costs. Yext Search helps customers and agents find answers to their questions more efficiently in a self-service search experience that uses Natural Language Processing to deliver direct answers. With the Yext Search for Salesforce Service Cloud app, you can: * Give customers and agents direct answers instantly - no long-form articles or blue links * Display content in a single unified search experience through a federated architecture * Prevent issues from becoming cases by allowing customers to self-serve * Scale customer service operations by offering 24/7/365 support to prospects, customers, and partners alike * Rerank FAQs based on which ones have resolved questions before

Need help?

Yext

New York, NY

Want to learn more about Yext Search for Salesforce Service Cloud? Read more here: https://www.yext.com/campaigns/salesforce Have a question about Yext? Check out our Hitchhikers site and join our Community: https://hitchhikers.yext.com/

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