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Toku for Salesforce

Add Contact Centre Functionality To Salesforce | Call Centre | CTI | Dialer

Overview

Enable call centre functionality, automatic case updates and sentiment analysis for seamless customer interactions and improved agent performance. With Toku for Salesforce, you get everything you need from a call centre embedded in your CRM.

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  • ENHANCE YOUR CRM WITH CONTACT CENTRE FEATURES. Fully integrated with Salesforce so you can make & receive calls without leaving your CRM. Click-to-dial directly from your customer profile, log & record every call and sync data straight to salesforce.

  • THE CALL EXPERIENCE YOUR CUSTOMERS AND AGENTS WANT. Maximise agent productivity by creating IVRs, assessing conversations with Sentiment Analysis, and routing calls to the right agents to deploy the voice experience your customers and agents want.

  • ENSURE QUALITY CALLS AND OPTIMISED OPERATIONS. Access real-time and call performance reports and optimise your processes. Call recording is available for quality assurance and training, and agents can report quality issues directly within Salesforce.

Toku for Salesforce is a cloud-based contact centre CTI that adds call centre features directly into Salesforce. Our platform allows you to build the workflows that your company needs so that your teams can provide a great voice calling experience everywhere from anywhere. Benefit from: - CTI - Access to PSTN replacement in 17 countries in APAC - Reliable call quality, lower latency and carrier-grade connections - Numbers and connectivity in 120+ countries - Access from your mobile* - Creating customised IVRs - Real-time call monitoring - Call queuing, routing, recording, and scheduling - Advanced reporting - Call-back - Real-time caller information - Automatic logging of call notes - Reporting quality issues - Sentiment analysis Access calls anywhere; you can make and receive calls on any device and have every interaction automatically logged in Salesforce. NEW to Toku and need to take it for a spin? Email us at hello@toku.co and we’ll get you up and running! *Coming Soon

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package