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G2 Service Management Application
Streamline your support operations to provide exceptional customer service
- Industries
- Horizontal Product
- Business Need
- Customer ServiceIT & AdministrationDashboards & Reports
- Requires
- None
- Compatible With
- Sales CloudService Cloud
G2 provides a natively built Agentforce Salesforce application for: * Ticketing * Incident Management * Asset Management * SLA * Customer Portal * Dynamic dashboards G2 application provides point-n-click user-modifiable, workflows, and dashboards
Highlights
Incident Management, Asset Management, SLA ,Escalation Management, Customer Portal with dynamic modifiable workflows and escalation processes based on your specific business operations needs
Provider Details
G2 provides an AI based natively developed Salesforce application that implements with the following core features: *Ticketing *Incident Management *Asset Management *SLA *Self Service Customer Portal *Customer Escalation *Dash board reports *Internal. Support Escalation The G2 application provides user point-n-click defined multi-step Incident Management and workflows for streamlining your business processes for faster customer resolution. Dynamic dashboards are provided which, permit the reporting of all relevant and critical information in running your support operations. Each dashboard can be "dynamically drilled down" to provide any relevant detail and status of any incident or asset for effective management. Incidents can be "escalated" both by the customer or internally as needs arise.
Pricing Details
There is three classes of pricing: * Super Admin (set-up users, approves workflows, assigns priorities etc) * CSR User: (Works Service requests) * Portal / End User: Company or partner End User who reports a problem, or request service
Default Plan
$79 USD/user/month