G2 Service Management Application

G2 provides an AI based natively developed Salesforce application that implements with the following core features: *Ticketing *Incident Management *Asset Management *SLA *Self Service Customer Portal *Customer Escalation *Dash board reports *Internal. Support Escalation The G2 application provides user point-n-click defined multi-step Incident Management and workflows for streamlining your business processes for faster customer resolution. Dynamic dashboards are provided which, permit the reporting of all relevant and critical information in running your support operations. Each dashboard can be "dynamically drilled down" to provide any relevant detail and status of any incident or asset for effective management. Incidents can be "escalated" both by the customer or internally as needs arise.