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Unisys Corporation
Delivering outcomes that matter — at global scale with people at the center
- Product Competencies
- Agentforce ServicePlatform
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 29
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 60
Unisys partners with governments and businesses to design, build, and run the Salesforce-powered solutions that keep complex operations moving. We bring both breadth of practice and proven delivery to every engagement.
Description
Our Digital Workplace Solutions team leverages Agenforce to process 2 million service tickets per year in Salesforce Field Service Management, with 70% auto-scheduled and a first-time-fix rate above 95%. At ~80,000 appointments per month across 7,300+ technicians in 120+ countries, we operate at a scale that benchmarks well above industry norms. Agentforce powers six live use cases in our field operations: Pre-Work Brief, In-Field Support Knowledge, Automated Validation, Post-Work Summary, Voice-to-Form, and Work Plans. Our Cloud, Applications & Infrastructure business delivers Salesforce-powered platforms across the full IT operations life cycle. Unisys-built accelerators for AI-assisted delivery, DevSecOps, and automated testing add further speed and reliability to every engagement.
Highlights
Full-suite services spanning strategy, CX design, implementation, Apex/LWC development, enterprise integration, application managed services, and release management.
Deep experience delivering omnichannel and 360-degree customer solutions in complex, multi-business environments, with strength in data and integration governance across single Salesforce Org deployments.
One of Salesforce's largest Field Service deployments globally, processing ~80,000 appointments per month across 7,300+ technicians in 120+ countries with six Agentforce AI use cases live in field operations, with more in development.
Provider Details
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions. Because progress is never finished.
Geographic Focus
United States • Canada • India • Spain
Languages
English • Spanish