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LivePerson Agent Connector for Service Cloud

Enterprise Conversational AI & Unified Omnichannel Customer Interactions

Overview

Seamlessly Integrate the LivePerson Agent Experience into Salesforce, boosting agent efficiency. Interact with ease over web and in-app messaging, SMS, WhatsApp, Meta, Apple Messages for Business , and more, delivering the hyper-personalized conversations

See How LivePerson Agent Connector for Service Cloud Works

Authentic Experiences: Empower agents to respond authentically using text messages, emojis, and file attachments, delivering personalized interactions.
Unified Workspace: Optimize agent experiences by providing a complete conversation history, supporting agent-to-agent transfers, applying conversation filters, and updating contact records seamlessly within Salesforce.
Cost Efficiency: Reduce costs and exceed customer expectations by routing voice calls to messaging and other digital channels.
Conversational Intelligence: Equip your team with advanced conversational AI tools, leveraging 28 years of conversational data to better serve customers and enhance overall business intelligence.
Automated Precision: Scale your conversations and liberate human agents by automating common and complex customer intents, ensuring swift resolutions for everyone.

Transform customer engagement with LivePerson's Agent Connector for Service Cloud—seamlessly integrating Conversational Cloud into Salesforce, harnessing AI for insights into customer intents. Engage effortlessly via SMS, WhatsApp, Meta, Apple Business Chat, and more, prioritizing personalized experiences. In Salesforce, the LivePerson Agent Connector offers a sleek workspace for agents to manage incoming conversations across channels, resolve issues, and transfer seamlessly between human and bot agents. Powered by the LivePerson Conversational Cloud, this integration accelerates the shift to a digital-first customer experience. With three decades of experience connecting businesses and customers through conversation, LivePerson's integration fosters authentic, ongoing conversations that build relationships, earn loyalty, and drive growth. Empower your agents with LivePerson's Agent Connector—seamless integration for powerful engagement.