MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

LivePerson Agent Connector for Service Cloud

By LivePerson, Inc.

Enterprise Conversational AI & Unified Omnichannel Customer Interactions

No Ratings
Starting at $15   USD/user/month

Discounts available for nonprofits

Business Need
Customer Service
Chat & Web Conferencing
Ecommerce
Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Seamlessly Integrate the LivePerson Agent Experience into Salesforce, boosting agent efficiency. Interact with ease over web and in-app messaging, SMS, WhatsApp, Meta, Apple Messages for Business , and more, delivering the hyper-personalized conversations

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
LivePerson Embedded UI/v5.3.23-lp 5.323.0
Listed On
01/11/2024
Latest Release
03/11/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 1
Community Builder: 0
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
5.32.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/18/2022

Additional Details

Transform customer engagement with LivePerson's Agent Connector for Service Cloud—seamlessly integrating Conversational Cloud into Salesforce, harnessing AI for insights into customer intents. Engage effortlessly via SMS, WhatsApp, Meta, Apple Business Chat, and more, prioritizing personalized experiences. In Salesforce, the LivePerson Agent Connector offers a sleek workspace for agents to manage incoming conversations across channels, resolve issues, and transfer seamlessly between human and bot agents. Powered by the LivePerson Conversational Cloud, this integration accelerates the shift to a digital-first customer experience. With three decades of experience connecting businesses and customers through conversation, LivePerson's integration fosters authentic, ongoing conversations that build relationships, earn loyalty, and drive growth. Empower your agents with LivePerson's Agent Connector—seamless integration for powerful engagement.

Need help?

LivePerson, Inc.

New York, USA

Other ResourcesEmailTerms & Conditions