mPulse for Salesforce | Two-Way SMS Conversations for Healthcare
The healthcare engagement solution natively integrated with Salesforce.
Overview
Activate healthcare consumers with a unified engagement management experience. mPulse for Salesforce empowers users to communicate via SMS texting 1:1 and at scale with ease, transforming consumer experience and achieving operational efficiency.
UNLOCK SEAMLESS INTEGRATION & ACCESS Our HIPAA & HITRUST certified engagement capabilities are readily available through the Salesforce user interface through a seamless authentication with mPulse and can be configured to meet your unique needs.
ACHIEVE OPERATIONAL EFFICIENCY Easily shift from automated to live dialogues as needed. Confidently manage engagement programs at scale. Single source of truth for conversation history & engagement management to reduce manual effort & increase impact.
TRANSFORM CONSUMER EXPERIENCE Manage & send personalized 1:1 messaging in real-time to drive meaningful outcomes. A unified platform for communication between you & your members, patients, or consumers.
EXAMPLE USE CASES ACROSS HEALTHCARE Plan Navigation: Give members easy access to help & support those needing additional information beyond automated navigation programs Disease Management: Support automated management programs by targeting high-risk or high-cost consumers with 1:1 outreach Care Management: Reach & engage patients on the text channel for follow ups & interventions Post Discharge Follow-Up: Efficiently handle questions on care plans & engage patients in meaningful dialogue Care Navigation: Address questions & patients’ knowledge gaps & support automated outreach programs Call Center Diversion: Give inbound callers the option to text in & efficiently respond in real time while streamlining responses to common questions Health Coaching: Streamline outreach & engagement with program participants & extend coaching conversations to the text channel Rx Refill: Streamline refill processing & assist patients that do not refill via automated reminders Health Supply Reorder: Divert inbound calls & support automated reorder reminders
Categories
- Business Needs
- Customer ServiceCollaborationCampaign Management
- Industries
- Healthcare & Life Sciences
- Personas
- Business Operations ManagerMarketerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package