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OmniHub - SMS, Phone, Email & Marketing Automation
Increase agility and growth with a powerful customer communication platform
- Business Need
- SalesCustomer ServiceMarketing
- Requires
- None
- Compatible With
- Sales CloudService CloudPlatform Cloud
OmniHub is a multi-channel communication platform fit for businesses of all sizes. Your sales and service teams can leverage inbound and outbound Phone, Email and SMS services, and we also offer Marketing Automation tools such as NPS and Surveys.
Highlights
One-to-One SMS Messaging & Flow Automation: Engage customers with timely, personalised messages using Salesforce Flow Automation. Send bulk messages at scale with template support and secure links.
Email Experience: Utilise OmniHub's Email Console and Utility Popup for efficient email management, intelligent routing, and custom folders. Supports existing email providers.
Voice Connectivity: Scalable and secure voice calls with global carrier access. Features include click-to-call and call routing to Salesforce CTI or external numbers.
360 Degree Customisable Activity Timelines: View and customise customer activity timelines. Filter activities by user, period, and type on a single panel.
Marketing Automation: Automate marketing campaigns via SMS or email. Includes drag-and-drop email builder, embedded surveys, and branded feedback forms.
Administration Panel: Manage communication channels, add widgets, and select number types. Easy drag-and-drop interface for quick setup and management.
Intuitive Installation Process: Simple four-step installation: download app, connect, choose number, and activate widgets without needing third-party access.
Provider Details
BETTER CUSTOMER EXPERIENCES. IMPROVED BUSINESS OUTCOMES. We're the Declarative Agency - a nimble bunch of award-winning experts helping progressive organisations create seamless customer experiences. We work as augmented resource for Salesforce customers, or as an extension of complementary Salesforce partners, to deliver compelling outcomes. We're a company forged out of one of the UK's leading technology brands; an elite and specialist group of experts that's spent the past 10 years crafting amazing world-class user experiences. We've delivered a wide breadth of great solutions on the Sales Cloud, Service Cloud and Community Cloud - implementing effective and engaging journeys across the customer lifecycle. We were born and raised on the client side, now sharing our hard-earned capabilities as a boutique Salesforce consultancy.
Pricing Details
SMS + Email Plan
$8 USD/user/month
Phone Plan
$4 USD/user/month
Marketing Automation with 300k emails/month
$495 USD/company/month
Marketing Automation with 750k emails/month
$995 USD/company/month