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OmniHub - SMS, Phone, Email & Marketing Automation

Increase agility and growth with a powerful customer communication platform

Overview

OmniHub is a multi-channel communication platform fit for businesses of all sizes. Your sales and service teams can leverage inbound and outbound Phone, Email and SMS services, and we also offer Marketing Automation tools such as NPS and Surveys.

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  • One-to-One SMS Messaging & Flow Automation: Engage customers with timely, personalised messages using Salesforce Flow Automation. Send bulk messages at scale with template support and secure links.

  • Email Experience: Utilise OmniHub's Email Console and Utility Popup for efficient email management, intelligent routing, and custom folders. Supports existing email providers.

  • Voice Connectivity: Scalable and secure voice calls with global carrier access. Features include click-to-call and call routing to Salesforce CTI or external numbers.

  • 360 Degree Customisable Activity Timelines: View and customise customer activity timelines. Filter activities by user, period, and type on a single panel.

  • Marketing Automation: Automate marketing campaigns via SMS or email. Includes drag-and-drop email builder, embedded surveys, and branded feedback forms.

  • Administration Panel: Manage communication channels, add widgets, and select number types. Easy drag-and-drop interface for quick setup and management.

  • Intuitive Installation Process: Simple four-step installation: download app, connect, choose number, and activate widgets without needing third-party access.

OmniHub is a versatile cloud communications platform integrated with Salesforce®. It offers SMS, email, and phone channels with automation, enabling personalised customer interactions. Key features include one-to-one messaging, automated workflows, secure email management, scalable voice connectivity, and customisable activity timelines. The platform also supports marketing automation, embedded feedback and surveys, and a user-friendly admin panel. Users can manage communication channels, add widgets, and choose different number types. Installation is simple, with a four-step setup process.

Categories

Business Needs
Sales
Customer Service
Marketing
Personas
Administrator
Business Operations Manager
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Community Builder
Managed Package