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Solgari Customer Engagement for Salesforce

By Solgari Limited

All-channel contact centre and business communication - inside Salesforce

No Ratings
Starting at $50   USD/user/month
Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

Enabling every employee to be a customer champion. Solgari improves both the customer and your employee experience in just days. Solgari provides unparalleled speed to value, removing the risk of a complex systems integrations project.

  • Solgari for Salesforce - Agent and Supervisor POV

  • Presence, Call Controls, Wrap-up, Reporting

  • Call Controls demo

  • Voice calling in Solgari for Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
Solgari Softphone/version 1 1.75.0
Listed On
05/29/2023
Latest Release
12/06/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 13
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 15
App Builder: 2
Community Builder: 0
Languages
Dutch
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Solgari's proven all-channel customer engagement and contact centre technology is now available as a seamless extension inside Salesforce. Enhancing customers' Salesforce CRM investment with exceptional business communication and customer service capability. Configured and live within days for lightning-fast speed to value. Delivering: • All communication channels (including Social Media) delivered within the Salesforce CRM interface - no screen-switching or hardware required • Multiple session handling across all channels and within each channel • Full Case Management via seamless integration with CRM • Complete contextual data from previous interactions empowers the Agent to maximise First Contact Resolution and ensure customer satisfaction • Unified Agent Presence across Solgari endpoints, including our native application for Microsoft Teams (contact sales@solgari.com for details) • Compliant conversation Recording and Archiving • Accurate and real-time reporting via a rich and intuitive GUI • Modern Skills-based Routing to ensure that all-channel enquiries automatically reach the agents best-equipped to deliver success

Need help?

Solgari Limited

Dublin, Ireland

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