Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Solgari Customer Engagement for Salesforce

All-channel contact centre and business communication - inside Salesforce

Overview

Enabling every employee to be a customer champion. Solgari improves both the customer and your employee experience in just days. Solgari provides unparalleled speed to value, removing the risk of a complex systems integrations project.

See How Solgari Customer Engagement for Salesforce Works

Live in days, faster than any other contact centre solution, enabling unrivalled speed to value.
Tangible benefits for Customers, Agents, Sales & Product Leads, Supervisors and Business Leaders.
Enhance Salesforce CRM with a native all-channel endpoint for Customer Service, Sales and Marketing.
Powerful, seamless data integration enabling Case Management and Contextual Customer Service.
Configured entirely in the cloud, eliminating costly, complex, risky implementation projects.
All-channel contact centre, including Voice, SMS, WhatsApp, Facebook Messenger, WeChat and LINE

Solgari's proven all-channel customer engagement and contact centre technology is now available as a seamless extension inside Salesforce. Enhancing customers' Salesforce CRM investment with exceptional business communication and customer service capability. Configured and live within days for lightning-fast speed to value. Delivering: • All communication channels (including Social Media) delivered within the Salesforce CRM interface - no screen-switching or hardware required • Multiple session handling across all channels and within each channel • Full Case Management via seamless integration with CRM • Complete contextual data from previous interactions empowers the Agent to maximise First Contact Resolution and ensure customer satisfaction • Unified Agent Presence across Solgari endpoints, including our native application for Microsoft Teams (contact sales@solgari.com for details) • Compliant conversation Recording and Archiving • Accurate and real-time reporting via a rich and intuitive GUI • Modern Skills-based Routing to ensure that all-channel enquiries automatically reach the agents best-equipped to deliver success