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MaestroQA – AI-Powered Conversation Analytics for Service Cloud and SCV

By MaestroQA

AI Conversation Analytics Unlock Customer, Product, and Business Insights

Starting at $39   USD/user/month
Try It
Industries
Financial Services
High Tech
Retail
Business Need
Productivity
Customer Service
Analytics
Requires
Service Cloud

MaestroQA delivers AI-powered conversation analytics for Salesforce Service Cloud. Build fully custom AI metrics and analyze 100% of interactions to uncover the trends and root causes that drive business performance. Visit www.maestroqa.com to learn more!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
MaestroQA_Agent_App/ver 2.18.0.NEXT 2.18.0
Listed On
11/10/2022
Latest Release
03/21/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 23
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 49
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.17.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/18/2022

Additional Details

MaestroQA turns Salesforce conversations into explainable, actionable intelligence — helping teams make faster decisions, protect revenue, catch compliance risks, and continuously improve performance. Our platform integrates with Service Cloud and Service Cloud Voice to bring conversation data into a secure environment where teams can analyze 100% of interactions with fully customizable, explainable AI prompts. Why Teams Choose MaestroQA: Combine Data for Context: Bring together conversation and operational data to understand not just what happened, but why. Explainable, Custom AI: Build prompts and metrics you can trust — no black-box AI — and adapt them as priorities evolve. 100% Monitoring + Ad Hoc AskAI: Monitor every interaction, then dig deeper with natural language queries to uncover new insights. Custom Workspaces & Permissions: Tailor views for each team with enterprise-grade permissioning and governance. Fast Time to Insights: Quickly set up prompts and start uncovering trends, friction points, and opportunities for improvement. Closed-Loop Action: Visualize insights, trigger QA reviews and coaching, and export data to BI tools to track progress.

Need help?

MaestroQA

New York, NY

Visit www.maestroqa.com to chat with us!

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