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MaestroQA – AI-Powered Conversation Analytics for Service Cloud and SCV
AI Conversation Analytics Unlock Customer, Product, and Business Insights
Starting at $39 USD/user/month
- Industries
- Financial ServicesHigh TechRetail
- Business Need
- ProductivityCustomer ServiceAnalytics
- Requires
- Service Cloud
MaestroQA delivers AI-powered conversation analytics for Salesforce Service Cloud. Build fully custom AI metrics and analyze 100% of interactions to uncover the trends and root causes that drive business performance. Visit www.maestroqa.com to learn more!
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Showing 7 of 7 Reviews
Amazing App and Very Helpful Support
MQA is really an amazing application where we can choose how we measure our team's performance based on customer satisfaction. MQA CSMs are very helpful and they always provide guidance and tips how we can better deliver good service to our clients.
Maestro QA is a great app
Maestro QA help us keep track on 150+ support agents. It is easy to manage and the automations are brilliant. Our CSM is amazing, support service is very responsive.
Solutions at every level
MaestroQA has been our solutions partner! From integrations, to support of proprietary tools, the MaestroQA team has been instrumental in helping us solve issues at scale. As we have experienced tremendous growth, our partnership with MaestroQA helped us to measure, preserve and enrich the experience we want for both our customers and our users. At the end of the day, you want your partners to care about your customers the same way you do. MaestroQA is that partner!
MaestroQA
Quick and seamless integration. Our team primarily uses Salesforce CRM and so we have been interested in this integration between the two platforms. The Customer Success, Support, and Product teams over at MaestroQA have been incredibly supportive since our onboarding, always engaged and ready to tackle problems and finding solutions, can't thank their help enough!
The people make the product
As a complex organization, I find the functionality of MaestroQA works well to meet our needs and has a great ability to integrate into and with other programs. Additonally, the Maestro team we work with are vert easy to do business with are very attentive to our needs and wants. Their presence is surely an asset
Salesforce and Maestro integration is smooth
I found the integration between the two platforms straight forward and easy enough to use. If there was ever an issue that I had encountered, the support staff was always on hand to help me through it. Would recommend for sure!
MaestroQA
The integration from Salesforce into MaestroQA was quick and simple. If you ever did run into a question or issue, their customer service team is quick to a solution and really wonderful to work with. Highly recommend!