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Intento Translator for Service Cloud (Live Chats)

Make your support agents multilingual and scale CS without extra human cost

Overview

Make your live chats multilingual using machine translation and generative AI. Support customers in their own language and save on the cost of needing to hire multilingual agents.

See How Intento Translator for Service Cloud (Live Chats) Works

Add new languages without adding more costs. Scale into new regions without hiring in-country agents, and maintain high-quality translations in any language when you automatically apply your company style and terminology with Intento’s editing feature.
Speak your customers’ language and improve metrics such as CSAT, resolution rate, and average handling times. Resolve customer queries faster and keep global customers happy with communication that sounds local.
As experts in machine translation and AI, Intento supports you in building the right workflows to serve your customer needs, consistently monitoring the quality of your messaging, and making adjustments based on the changing needs of your teams.

Application features: - Customizable live chat button - Customizable disclaimer for machine translation - Translation of bot conversations - Chat transcripts and history are stored in one language, facilitating quick context-sharing for team members