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Intento Translator for Service Cloud (Live Chats)
Make your support agents multilingual and scale CS without extra human cost
- Business Need
- ProductivityCustomer ServiceAgent Productivity
- Requires
- Service Cloud
Make your live chats multilingual using machine translation and generative AI. Support customers in their own language and save on the cost of needing to hire multilingual agents.
Highlights
Add new languages without adding more costs. Scale into new regions without hiring in-country agents, and maintain high-quality translations in any language when you automatically apply your company style and terminology with Intento’s editing feature.
Speak your customers’ language and improve metrics such as CSAT, resolution rate, and average handling times. Resolve customer queries faster and keep global customers happy with communication that sounds local.
As experts in machine translation and AI, Intento supports you in building the right workflows to serve your customer needs, consistently monitoring the quality of your messaging, and making adjustments based on the changing needs of your teams.
Provider Details
Intento is a leading machine translation (MT) and generative AI platform. They focus on supporting global companies in building excellent language experiences for all markets and audiences. Their main offering, the Enterprise Language Hub, combines machine translation models with generative AI to deliver high-quality translations in real-time. They enable automatic translation workflows tailored to customer data, integrating into customers’ existing software systems and multiple business functions. Customers of Intento report being able to increase productivity by up to five times. There’s no need to be an AI expert to work with Intento, as they offer expert guidance in setting up and maintaining your machine translation and AI models, refining them continually based on new data and customer feedback.
Pricing Details
Intento Translator for Service Cloud is priced based on usage volume. Contact the Intento team to arrange a demo and see the integration in action.
Language Hub for Customer Experience
$75 USD/company/month