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Intento Translator for Service Cloud (Live Chats)

By Intento Inc

Make your support agents multilingual and scale CS without extra human cost

No Ratings
Starting at $75   USD/company/month
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Business Need
Productivity
Customer Service
Agent Productivity
Requires
Service Cloud

Make your live chats multilingual using machine translation and generative AI. Support customers in their own language and save on the cost of needing to hire multilingual agents.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Intento subscription is required for this application.

App Details

Version
Intento Translator for Live Chats/Intento Translator for Live Chats 1.3.0
Listed On
08/14/2023
Latest Release
08/14/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Community Builder
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 9
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 10
App Builder: 1
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/12/2023

Additional Details

Application features: - Customizable live chat button - Customizable disclaimer for machine translation - Translation of bot conversations - Chat transcripts and history are stored in one language, facilitating quick context-sharing for team members

Need help?

Intento Inc

San Francisco, CA, United States

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