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ADL Connect - Integrate Azure DevOps / JIRA / ServiceNow / Zendesk /Xurrent(4me)
Integrate Salesforce - Azure DevOps / JIRA /ServiceNow/Zendesk/Xurrent(4Me)
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- Business Need
- Customer ServiceCollaborationAgent Productivity
- Requires
- None
Bi-Directional Azure DevOps / JIRA/ServiceNow/Zendesk /Xurrent(4Me)- Create and link cases, tasks, bugs, Incidents or any custom or standard object with any work item or issue type, whether on-premises or cloud. For Demo - https://adlsolution.com/contact
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- None
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloperEssentials
App Details
- Version
- ADL Connect/Summer 2026 - 8.4 - 8.4.0
- Listed On
- 06/21/2022
- Latest Release
- 08/28/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreMultiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Sales ProgramsSupports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceMultiple CurrenciesPerson AccountsSalesforce ShieldSales ProgramsManaged PackageLightning App BuilderSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 17Custom Tabs: 14Custom Apps: 1
- Lightning Components
- Global: 31App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
ADL Connect - Azure DevOps / JIRA / ServiceNow / Zendesk / Xurrent(4Me) Connector β Automation The integration allows the bi-directional syncing of data including comments and attachments. Use our inbuilt methods in your Process Builders, Triggers, and Apex to create a WorkItem automatically. β Real-Time Tracking Improves SLA compliance and Customer Satisfaction through the faster turnaround of responses to customers on reported Records. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchanges information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. β Effective Team Collaboration ADL Connect allows teams to work efficiently with engineering. As support calls are captured, Help Desk can create a specific Issue in Azure DevOps / JIRA / ServiceNow / Zendesk / Xurrent(4Me) for triage by Engineering. Issues may be further elaborated, prioritized, and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.
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