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Ombudsman Cloud Care (OCC)

By Salesforce Labs

A tool for Navy ombudsman volunteers to create/track & resolve/report cases

Free  

Never requires payment

Requires
Sales Cloud

OCC is designed to support Navy Ombudsman, the liaisons between command and families. OCC provides case management functionality customized for the ombudsman’s needs. Move from various insecure methods and collaborate in one secure flexible online tool.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
OmbudsmanCloudCare/Release 1.3.0
Listed On
08/18/2020
Latest Release
03/03/2022
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 2
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/29/2020

Additional Details

Ombudsman Cloud Care app is a complete case management solution designed to modernize outdated tools, such as a shared email account, paper call logs, Excel spreadsheets, and manual reporting to commands and their superiors. This app is perfect for ombudsman teams of all sizes, but especially those that support large commands with thousands of families and need a secure tool and streamlined process for effective collaboration. Functionality: · Custom sailor object · Contact relationship lookup to sailor and account records · Resource organization records · Create and manage cases from anywhere (phone, table, or computer) · Save comments, send email, log calls, set to-do tasks linked to case records · Chatter feed to collaborate with co-ombudsman · Case and Contact layouts designed specifically for ombudsman · Preconfigured reports by case reason for monthly ombudsman registry requirement · Preconfigured email template to send case to command · Track and report on time spent · Highlight mandatory reportable cases · Pre-built reports and dashboards and analytics

Need help?

Salesforce Labs

San Francisco, CA, USA

Please login to the Trailblazer Community, and post your question to the Ombudsman Cloud Care group. Maintainers of this application and Salesforce.org Open Source Program team members actively monitor every post.

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