comitFS CAS Dialler

The CAS Dialler is the only application that will connect seamlessly to BT, IPC, Cisco and Microsoft Teams, to expose rich telephony capabilities within the trading floors. This includes the ability to make calls from Salesforce contacts, answer inbound calls which are linked to client accounts, enables you to display all previous connections with the client prior to answering the call. Call control features such as, conference transfer, hold and retrieve and shared line capabilities will be provided. Audit logs automatically captures all voice interactions with clients. This rich call history is critical for traders who service their customers based on gold, silver and bronze categorisation.