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Personalization for Sales and Service Cloud

Personalization for Sales and Service Cloud

Overview

Combining in-depth behavioral analytics and advanced machine learning with data from existing sources, Marketing Cloud Personalization empowers businesses to gain a comprehensive view of each one of their customers and prospects.

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  • Sales and Service Cloud users can benefit from the real-time product and promotions recommendations generated by Marketing Cloud Personalization.

  • Access real-time individual customer affinities from Marketing Cloud Personalization within Sales & Service Cloud.

  • Access real-time individual customer event stream from Marketing Cloud Personalization within Sales & Service Cloud.

  • Sales and Service Cloud data available and updated near real-time, right in the Personalization platform.

Combining in-depth behavioral analytics and advanced machine learning with data from existing sources, Marketing Cloud Personalization empowers businesses to gain a comprehensive view of each one of their customers and prospects. Lightning components to surface powerful recommendations on Leads and Contact records.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package