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Personalization for Sales and Service Cloud
Personalization for Sales and Service Cloud
- Requires
- Marketing Cloud Engagement
Combining in-depth behavioral analytics and advanced machine learning with data from existing sources, Marketing Cloud Personalization empowers businesses to gain a comprehensive view of each one of their customers and prospects.
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Can we run a report on Event Stream?
We have this package installed in our org and we are able to see a nice view of 'Brand Views', 'Manufacturer Views', and 'Event Stream' on contact page in Interaction Summary tab. Is there a way we can run a contact report on 'Brand Views', 'Manufacturer Views' ? Thanks in advance.
Out of date with no support or documentation
In 2025, the only way for us to show Marketing Cloud Personalization data in our Service Cloud on a Messaging Session record is to use a managed package that seems to be in Archive status. It has next to no documentation about how to use it with Lightning Web Pages or to create a Lightning Web Component.