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Intelligent Communication Manager
Intelligent Communication Manager for Salesforce
ICM for Salesforce is a simple, natively build omni-channel AI powered chat solution that extends the power of Salesforce supporting instant, convenient communication with customers through channels like WhatsApp, Facebook, Twitter, Web, Mobile, SMS etc
Highlights
Intelligent chat routing: recognizes customer identification from on chat arrival and correlates previous chat events for same customer in CRM for reporting. Multi-lingual: Understands and converses with users in 40+ languages globally.
Omni-channel Availability: Deployment-ready for channels like WhatsApp, Facebook, Email, twitter, SMS, Web, Mobile etc NLP chatbots: Human-like Natural Conversations: understands the context of the chat to have human like interactions with the customer
Visualization and Analytics: Detailed Analytics of the solution with several dashboard including channel breakdown, sentiment analysis, agent response, bot conversation rate, Queue details etc.
Provider Details
Maaz Technologies
5900 BALCONES DR STE 100 AUSTIN TX 78731-4298
We are an ISV focus on providing better Customer Experience on having distinguished expertise on Cisco, Microsoft Dynamics and Salesforce solutions
Pricing Details
Freemium
You can use this limited solution for free, but must pay to increase usage, users, or features.
The Product is free of cost. Just requires implementation and customization as per customer needs.