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Intelligent Communication Manager

By Maaz Technologies

Intelligent Communication Manager for Salesforce

No Ratings
Freemium  

Payment required to increase usage, users, or features

ICM for Salesforce is a simple, natively build omni-channel AI powered chat solution that extends the power of Salesforce supporting instant, convenient communication with customers through channels like WhatsApp, Facebook, Twitter, Web, Mobile, SMS etc

  • ICM Introduction

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Intelligent Communication Manager for Salesforce/Summer 2022 1.1.0
Listed On
10/23/2022
Latest Release
11/08/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/21/2022

Additional Details

The art of customer service has evolved and is keep on changing with ever-growing communication channels. Nowadays customer Experience speaks volumes of the ability of brands to add value to the customer journey. Steady and optimal customer experience is what is needed to address demands of today’s customer. ICM bridges these requirements between organization and customer through consistent omnichannel experience across many different chat communication channels. ICM is designed to bring instant and pleasant communication between the client and the organization, using many chat channels including (WhatsApp, Facebook, Webchat, Twitter, Mobile App, email, SMS etc.) Intelligent communication manager efficiently handles all customer requests intelligently through Google Dialog flow and seamlessly connects them to the live agent, improving customer satisfaction, reducing average handle time and increasing productivity. ICM is Simple, Intuitive and Steady with Intelligent chatbot capabilities ICM has Advanced Intelligent chat routing and Queuing Capabilities Artificial Intelligent Enabled Response and converses in 40+ languages Detailed Visualization and Analytics Dashboard

Need help?

Maaz Technologies

5900 BALCONES DR STE 100 AUSTIN TX 78731-4298

Support Phone+1(226) 7879474, +923028232689
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