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Intelligent Communication Manager

Intelligent Communication Manager for Salesforce

Overview

ICM for Salesforce is a simple, natively build omni-channel AI powered chat solution that extends the power of Salesforce supporting instant, convenient communication with customers through channels like WhatsApp, Facebook, Twitter, Web, Mobile, SMS etc

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See How Intelligent Communication Manager Works

  • Intelligent chat routing: recognizes customer identification from on chat arrival and correlates previous chat events for same customer in CRM for reporting. Multi-lingual: Understands and converses with users in 40+ languages globally.

  • Omni-channel Availability: Deployment-ready for channels like WhatsApp, Facebook, Email, twitter, SMS, Web, Mobile etc NLP chatbots: Human-like Natural Conversations: understands the context of the chat to have human like interactions with the customer

  • Visualization and Analytics: Detailed Analytics of the solution with several dashboard including channel breakdown, sentiment analysis, agent response, bot conversation rate, Queue details etc.

The art of customer service has evolved and is keep on changing with ever-growing communication channels. Nowadays customer Experience speaks volumes of the ability of brands to add value to the customer journey. Steady and optimal customer experience is what is needed to address demands of today’s customer. ICM bridges these requirements between organization and customer through consistent omnichannel experience across many different chat communication channels. ICM is designed to bring instant and pleasant communication between the client and the organization, using many chat channels including (WhatsApp, Facebook, Webchat, Twitter, Mobile App, email, SMS etc.) Intelligent communication manager efficiently handles all customer requests intelligently through Google Dialog flow and seamlessly connects them to the live agent, improving customer satisfaction, reducing average handle time and increasing productivity. ICM is Simple, Intuitive and Steady with Intelligent chatbot capabilities ICM has Advanced Intelligent chat routing and Queuing Capabilities Artificial Intelligent Enabled Response and converses in 40+ languages Detailed Visualization and Analytics Dashboard

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package

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