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CX Suite for Service Cloud Voice

By Worldline

Deliver a unified customer experience within your CRM

No Ratings

Paid Add-On Required

Payment required for external services or products

Pricing Details

Business Need: Customer Service
Agent Productivity
Telephony

Requires: Service Cloud

Compatible With: Service Cloud

More Details

Access the full power of CX Suite directly within Salesforce. Provide seamless customer journey and enhance your employee experience and efficiency.

Overview

Reviews

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Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Service Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer

Additional Requirements

Valid CX Suite License, no technical requirements.

App Details

Version: CX Suite Service Cloud Voice BYOT/ver 0.3 0.3.0
Listed On: 05/20/2026
Latest Release: 05/20/2026

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Agentforce Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More Multiple Currencies Supports Salesforce orgs that use Multiple Currencies. Person Accounts Supports Salesforce orgs that use Person Accounts. Salesforce Shield Supports Salesforce orgs that use Shield. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades. Lightning App Builder Ready to use in the Salesforce Lightning App Builder.: No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 8
Custom Tabs: 5
Custom Apps: 1

Lightning Components: Global: 4
App Builder: 0
Community Builder: 0

Languages: English
French

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

0.3.0

Last Reviewed Date

03/25/2026

Additional Details

The CX Suite Connector for Service Cloud Voice enables agents and supervisors to use CX Suite’s telephony and interaction-management capabilities directly within Salesforce. CX Suite is a cloud platform dedicated to customer-relationship transformation. It centralizes calls, written interactions, skills, routing, and essential operational data, and it natively embeds AI to optimize processes and improve customer experience. The integration is designed to: - streamline voice interactions within Salesforce, - synchronize agent status and call events in real time, - enable secure provisioning and authentication between systems, - offer a unified agent experience without switching tools.

Need help?

Worldline

The support we propose is included in the CX Suite service

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