MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

CX Suite for Service Cloud Voice

By Worldline

Deliver a unified customer experience within your CRM

No Ratings
Paid Add-On Required  

Payment required for external services or products

Business Need
Customer Service
Agent Productivity
Telephony
Requires
Service Cloud
Compatible With
Service Cloud

Access the full power of CX Suite directly within Salesforce. Provide seamless customer journey and enhance your employee experience and efficiency.

Highlights

Bring CX Suite’s telephony management and voice routing engine directly into Salesforce.

Agents can place outbound calls, handle incoming calls, transfer, hold, resume, record, and end calls : all without leaving Salesforce.

Keep agent statuses fully aligned between Salesforce and CX Suite (availability, break, busy, and task).

Seamlessly authenticate your agents, users are automatically synchronized with their profiles, skills, and organisations.

Leverage CX Suite’s routing rules and orchestration to deliver the right interaction to the right agent.

Exploit the full potential of CX Suite including business rules management and journey builder.

Provider Details

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

The customer needs to have or sign for a CX Suite license.

CX Suite for Salesforce Voice

€20 EUR/user/month

Lowest Starting Price