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Translation for Voice, Case, Chat and more
Fast, high-quality AI-enhanced translations for multilingual communication.
Starting at €199 EUR/company/month
- Industries
- Financial ServicesManufacturingTravel, Transportation, & Hospitality
- Business Need
- ProductivityCustomer ServiceEcommerce
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Instant translations for Voice, Chat, Email, Messaging, and Knowledge Articles. Scale your customer service operation and reduce costs with instant, high-quality, and secure multilingual communication.
Highlights
MARKET-LEADING TRANSLATION QUALITY Unlock reliable, real-time translations with our patented system. Ensure exceptional accuracy and consistency across all your communications. With our solution, you get the correct translation at the right time.
EFFORTLESS MULTILINGUAL COMMUNICATION Eliminate language barriers and communicate seamlessly in 80 languages. Connect with global markets and ensure clear, accurate, and culturally relevant messaging. Expand your reach and unlock new opportunities.
PATENTED SYSTEM Incorporate glossary, non-translatable content, tone of voice, and more. Our solution continuously learns the more you use it, ensuring that the quality, accuracy, and messaging of translations meet your company's needs.
TRANSLATE ACROSS SALESFORCE Translate Knowledge Articles, PDFs, or Feedback Management responses. Identify content. We support Salesforce Flow with ready Apex Methods. You can translate practically anything within Salesforce across any Cloud.
SEAMLESS SALESFORCE INTEGRATION Out-of-the-box integration that enables real-time translation of communications between your customers and customer service agents across multiple channels, including Voice, Email, Web-to-Case, Salesforce Chat, and more.
EASY TO USE Install in < 30 minutes! Minimal training for CS agents is required. Fluentic becomes a part of the familiar Salesforce Service Cloud environment for your customer support team—no need for agents to click another section or toggle windows
SCALABLE AND FLEXIBLE Whether you're a small travel agency or a large global operator, Fluentic grows with you. Our platform is designed to scale to meet the needs of your business, regardless of size.
Provider Details
Fluentic
Helsinki, Finland
Website
Email
Fluentic is a dynamic AI-powered translation application that enhances multilingual customer service communication. Supporting 80 languages, Fluentic automatically translates into CS agents' language and allows agents to respond in the customers' language. This seamless process reduces costs and improves efficiency, response times, and customer satisfaction. Fluentic integrates effortlessly with Salesforce, allowing businesses to seamlessly add multilingual support across Voice, Chat, Case channels, and more. Launched in October 2021, Fluentic builds on 15 years of expertise from Transfluent, a trusted Finnish translation agency with over 1,600 clients worldwide. Fluentic solutions are already adopted by forward-thinking organizations across various sectors, including aviation, automotive, finance, retail, and manufacturing, helping businesses provide exceptional service to their global customer base.
Pricing Details
Annual and enterprise plans are available. Contact us today for a personalized quote tailored to your business needs.
Basic Plan
€199 EUR/company/month
Free trial available for 14 days
Lowest Starting Price
Pro Plan
€499 EUR/company/month
Free trial available for 14 days
Premium Plan
€1,999 EUR/company/month
Free trial available for 14 days