Lumary ABA

Excellent Functionality, Excellent Responsiveness

I've been a Lumary customer for nearly 3 years (and SalesForce user for 6+ years). I definitely recommend this app to others (ease of use, functionality I need); everything Lumary does is responsive and customer-focused and I got exactly what I needed.

#1 Practice Management Platform for ABA

Our Clinical and Ops Teams demo'd 13 practice management platforms over the course of 1-2 years to use for ABA. We measured each platform by documenting 39 functions/features of our "Must Have's" & "Nice to Have's" that are currently available in the product's functionality and features. We gave each of the 39 functions/features a score based on the products current availability (no Safe Harbor statements needed!). Lumary came out on top with a score of 355. The #2 practice management platform, CentralReach, scored 230 points. Lumary scored 154% higher than CentralReach. I like how scalable Lumary is since it is built on the #1 CRM platform in world, according to Gartner® Magic Quadrant™. I would like to see more available templates (e.g. Intake Form, Supervision Dashboard) where an Admin could use the templates and modify them for their org vs building them from scratch. I would definitely recommend Lumary to other organizations if they are looking to operate their clinical operations on the most sophisticated and scalable technology available. We've been live for ~10 months. Not only are we gaining efficiencies in the majority of our processes, our clinicians enjoy it, and this is just the beginning...

Great Reporting Options and Intuitive Platform

As an operator with over 10 years in the field, I’ve found Lumary to be the platform I’ve always been searching for. Its custom reporting and dashboards are tailored to our teams' unique needs and have become integral to our operations. The ability to track and modify changes has made this system a game-changer for us. Lumary’s platform is intuitive, making it easy to quickly become proficient. The billing process is straightforward, clean, and highly functional, ensuring users can track and manage items effortlessly. The Lumary team stands out for listening to feedback and consistently enhancing the system with meaningful updates—unlike competitors, where requests often go ignored. Key Features That Make Lumary Stand Out: Live Reporting: Immediate access to critical information across all levels eliminates delays and enables swift, actionable decision-making. Dashboards: These consolidate live data into easy-to-use interfaces, highlighting essentials like scheduling validations and client progress, keeping teams aligned and focused. Intuitive Interface: Lumary’s user-friendly design eases adoption, with key features clearly labeled and requiring minimal explanation once users navigate the system. Regular Updates Based on Feedback: Lumary prioritizes user input, rolling out regular patches with bug fixes and features that improve functionality. Overall, the experience with Lumary has been exceptional. While no system is perfect, Lumary’s dedication to continuous improvement and user satisfaction makes it a standout. Their commitment to evolving alongside users ensures it remains an invaluable tool for managing operations effectively.

Great reporting options and intuitive platform

Lumary provides a few key functions that make a huge difference in our ability to properly track our business and services: - Live Reporting, this allows immediate information access to all tiers of our business without relying on a regular reporting schedule to create actionable data - Dashboards, consolidating all of the live data compiled via reporting into an easy to consume dashboard that highlights all key aspects of a user's daily routine from key scheduling validations to tracking client progress, this allows all users to have an easy to review 1-stop-shop to help keep all teams on track - Intuitive Interface, new systems are always hard to get everyone on board with but an intuitive UI makes it a much easier experience to train users on. Most key features are explicitly labeled and often require minimal explanation once someone know where to find a specific object or button. - Regular Updates Based on Feedback, Lumary releases patches regularly that include changes based on core feedback from the userbase including bug fixes or new features that benefit users Overall the experience with using Lumary has been a very positive one. While all platforms have room for improvement, it's good to use one that makes that a core aspect of their development.