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NICE CXone Real-Time Interaction Guidance for Salesforce

By NICE CXone

Drive customer satisfaction on every call with real-time agent guidance

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Industries
Financial Services
Government
Professional Services
Business Need
Agent Productivity
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Government Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Give agents access to CXone Real-Time Interaction Guidance without leaving Salesforce. Using NICE Enlighten AI, this added component to CXone Agent for Salesforce advises agents on critical behaviors scientifically proven to boost customer satisfaction

Highlights

Boost satisfaction in real-time: Advise agents on the most critical behaviors proven to improve customer sentiment-including showing empathy & building rapport.

Power soft-skills proven to drive satisfaction. Use pre-configured, concise guidance to help every agent proactively self-correct poor habits that may creep in at time of service.

Provide agents with a trusted advisor on every call. Empower all agents to be their best on each & every call, no matter where they are.

Provider Details

NICE CXone
Salt Lake City, Utah
Social Impact
Diverse-Owned Business
This company is at least 51% owned or operated by members of one or more of these groups: women, veterans, minorities, person(s) with disability(ies), and the LGTBQ community. To learn more, review the certification provided by the company.
View Certification
Diverse-Owned Business
Founded
1997
Website
Email
Phone
1-866-965-7227

NICE CXone, the contact center platform that integrates into Salesforce, is part of NICE- a global provider of both cloud and on-premises enterprise software solutions that empower better customer experience (CX) through analytics, workforce engagement, contact center software and more. NICE also helps organizations of all sizes ensure compliance and combat fraud. NICE has over 25,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Download for free and contact your NICE Representative for session pricing and any free trial incentives.

Default Plan

$0.12 USD/Per Session/month

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