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NICE CXone Real-Time Interaction Guidance for Salesforce

By NICE CXone

Drive customer satisfaction on every call with real-time agent guidance

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Industries: Financial Services
Government
Professional Services

Business Need: Agent Productivity

Requires: Sales Cloud
Service Cloud
Marketing Cloud Engagement
Government Cloud

Compatible With: Sales Cloud
Service Cloud
Marketing Cloud Engagement

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Give agents access to CXone Real-Time Interaction Guidance without leaving Salesforce. Using NICE Enlighten AI, this added component to CXone Agent for Salesforce advises agents on critical behaviors scientifically proven to boost customer satisfaction

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