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NICE CXone Real-Time Interaction Guidance for Salesforce

By NICE CXone

Drive customer satisfaction on every call with real-time agent guidance

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Industries
Financial Services
Government
Professional Services
Business Need
Agent Productivity
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Government Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Give agents access to CXone Real-Time Interaction Guidance without leaving Salesforce. Using NICE Enlighten AI, this added component to CXone Agent for Salesforce advises agents on critical behaviors scientifically proven to boost customer satisfaction