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Net Retention: the ultimate business metric

Extend the LTV of your subscription business.

Overview

Uncover crucial churn insights within your Salesforce data for CS to know precisely when to strategically intervene. We place emphasis on retention with our unique 'Churn Probability Score', factoring in more holistic data than any other solution.

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  • REVENUE GENERATION: Transform the customer frontline into a profit centre that drives growth and enhances customer retention.

  • CHURN RISK PREVENTION: Automatically analyze ticket and case data to predict the likelihood of customer churn, enabling the timely implementation of retention tactics.

  • PROACTIVE CUSTOMER SUCCESS: Identify, target, and intervene with the right customers at opportune moments using our Churn Probability Scoring feature. This feature incorporates the most data of any solution available.

REAL-TIME INSIGHTS: Stay up-to-date with dynamic reports that continuously refresh churn scores using ticket and case data. UNDERSTAND CUSTOMER NEEDS: Efficiently prioritize tasks by considering customer lifetime value, churn probability, and product install base for practical product planning. BLINDSPOTS: Illuminate blindspots that indicate churn from customer support and service data. RAPID DEPLOYMENT: Easily deploy without the need for change management while utilizing existing Sales and Service Cloud data. PROACTIVE RETENTION: Effectively retain customers by detecting early churn signals and implementing proactive strategies based on comprehensive data insights. RISK MITIGATION: Ensure customer input is considered and mitigate potential risks by prioritizing product investments accordingly.

Categories

Business Needs
Sales Intelligence
IT Management
Dashboards & Reports
Personas
Executive
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package