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Expertflow Cisco Contact Center | UCCX | PCCE | UCCE

Seamless Integration between Cisco Contact Center and Salesforce

Overview

Voice bridge that connects Cisco Unified Contact Center with Salesforce seamlessly, that customers can use to manage agent states, call controls and transfer of call data.

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See How Expertflow Cisco Contact Center | UCCX | PCCE | UCCE Works

  • Our CTI connector delivers stable, high-performance voice solutions directly within Salesforce, enhancing agent responsiveness and customer satisfaction.

  • Agent State Agents can manage their states using the interface of embedded salesforce cisco conector.

  • Call Controls Agent can handle calls, view call related data and perform all call related actions like Consult, Transfer and many more.

  • Supervisor Features EF connector also support supervisor features such as Team performance, Queue stats, Silent monitoring/Barge-in and change state of team's agents.

  • Features like Call Notes, Phonebook, Schedule Callback, Reclassify Call, Click-to-Dial, and Outbound Campaigns empower agents to maximize efficiency.

  • High Availability We provide high availability for cisco finesse in our connector to ensure minimal down time.

Voice bridge that connects Cisco Unified Contact Center with Salesforce seamlessly, that customers can use to manage agent states, call controls and transfer of call data. Hassle free installation and configuration of Expertflow connector allows the customers to make it up & running within few minutes.

Categories

Business Needs
Customer Service
Agent Productivity
Telephony
Industries
Horizontal Product
Communications
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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