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Expertflow Cisco Contact Center | UCCX | PCCE | UCCE

By Expertflow LLC

Seamless Integration between Cisco Contact Center and Salesforce

No Ratings
Starting at $18   USD/user/month
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Industries
Horizontal Product
Communications
Business Need
Customer Service
Agent Productivity
Telephony
Requires
None

Voice bridge that connects Cisco Unified Contact Center with Salesforce seamlessly, that customers can use to manage agent states, call controls and transfer of call data.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Compatible Cisco Finesse Versions: a) UCCE versions 11.6,12.0, 12.6 b) UCCX versions 11.6 and 12.0, and 12.5 Compatible Browsers: Google Chrome, Mozilla Firefox Salesforce: Lightning

App Details

Version
ExpertflowCTIPackage/Version 3.1 1.55.0
Listed On
11/08/2021
Latest Release
05/19/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 12
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.28.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/03/2021

Additional Details

Voice bridge that connects Cisco Unified Contact Center with Salesforce seamlessly, that customers can use to manage agent states, call controls and transfer of call data. Hassle free installation and configuration of Expertflow connector allows the customers to make it up & running within few minutes.

Need help?

Expertflow LLC

Bern, Switzerland

Open a ticket http://helpdesk.expertflow.com/otrs/customer.pl SLA time counters and automated escalations start running once a ticket is opened with an email to the above address or online ticketing opening.

Support Phone+41 (796) 385-801, +1 (302) 985-0039
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