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Expertflow Cisco Contact Center | UCCX | PCCE | UCCE

By Expertflow LLC

Seamless Integration between Cisco Contact Center and Salesforce

No Ratings
Starting at $18   USD/user/month
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Industries
Horizontal Product
Communications
Business Need
Customer Service
Agent Productivity
Telephony
Requires
None

Voice bridge that connects Cisco Unified Contact Center with Salesforce seamlessly, that customers can use to manage agent states, call controls and transfer of call data.

Highlights

Our CTI connector delivers stable, high-performance voice solutions directly within Salesforce, enhancing agent responsiveness and customer satisfaction.

Agent State Agents can manage their states using the interface of embedded salesforce cisco conector.

Call Controls Agent can handle calls, view call related data and perform all call related actions like Consult, Transfer and many more.

Supervisor Features EF connector also support supervisor features such as Team performance, Queue stats, Silent monitoring/Barge-in and change state of team's agents.

Features like Call Notes, Phonebook, Schedule Callback, Reclassify Call, Click-to-Dial, and Outbound Campaigns empower agents to maximize efficiency.

High Availability We provide high availability for cisco finesse in our connector to ensure minimal down time.

Provider Details

Expertflow LLC
Bern, Switzerland
Founded
2007
Website
Email
Phone
+41 (796) 385-801, +1 (302) 985-0039

Expertlow provides a cost-effective CCaaS to power your SFDC infrastructure.

Pricing Details

Please contact Expertflow for further details regarding pricing and discounts.

Default Plan

$18 USD/user/month

Free trial available for 30 days

Lowest Starting Price

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