MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Smarter Documentation, Instant Answers

By Document360 Limited

Enhance customer relations on Salesforce with Document360 Knowledge base

Paid  
Try It
Industries
Communications
Financial Services
High Tech
Business Need
Customer Service
Collaboration
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

Document360 enhances Salesforce's customer relationship management by integrating the Knowledge base into the platform. Look up, share, and create articles for your Document360 Knowledge base without leaving the Salesforce environment.

  • How to create a knowledge base with Document360

  • Homepage builder allows you to add several sections to your homepage text, columns, HTML etc

  • Document360's project dashboard provides a convenient way to view all projects in a single place

  • Enterprise SSO helps users to securely access the projects using their existing corporate account

  • Document360 Drive optimises the way you organise files in a unified hub as a central repository hub

  • Team auditing lets you monitor what actions your project members are taking in your knowledge base.

  • Create custom roles, define their scope of access and usage at a granular level

  • IP Restriction is a additional security to the KB by restricting or giving access to specific users

  • Document360 allows you to build a Multilingual Knowledge Base to enhance user experience globally

  • Document360 gives you the option to “map” your existing domain to your documentation website

  • Markdown Editor has handpicked features that will shift writers’ focus to content than formatting

  • Categories are used for organizing and/or display of certain buckets of the knowledge base.

Highlights

INTEGRATED CONTENT SEARCH Search across the integrated Knowledge base articles using the powerful Document360 search. Your support agents don't have to jump to a new window to read the article content and respond to the cases or ticket conversations.

QUICK SHARE EXCERPTS AND LINKS Share links to Document360 Knowledge base articles or content in the support responses and conversations. Help your customer resolve issues and maximize your support agents' productivity using the in-app article preview.

SMART ARTICLE RECOMMENDATIONS Document360 automatically fetches articles related to your 'Cases' and displays these articles in a dedicated 'Recommended' tab. The articles are fetched based on the keyword in the "Subject" of the Case.

DRAFT ARTICLE FROM SALESFORCE Support agents can create articles for your integrated Knowledge base from the Salesforce environment. Save time and record crucial information in articles that can be reviewed and published later on Document360.

Provider Details

Document360 Limited
London, United Kingdom

Document360 is the #1 knowledge base software that simplifies documentation processes. It helps businesses create, manage, and publish knowledge base, product documentation, API docs, SOPs, manuals & more efficiently. It has been recognized as a leader across multiple categories on G2. 100k+ users across the globe use Document360. With a user-friendly interface, collaborative features, and a powerful search function, it enhances team productivity and customer self-service. Additionally, Document360 offers customization options, advanced analytics, and integrations with popular tools, making it adaptable to diverse business requirements. Seven core pillars of Document360 1. Knowledge Base Site - For Customers and Employees 2. Knowledge Base Assistant - For SaaS products and websites 3. Knowledge Base Portal - For Editors, Writers, and Reviewers 4. Integrations & Extensions 5. Platform API 6. API Documentation 7. Enterprise Readiness

Pricing Details

In addition to the Document360 subscription, customers will need to acquire the Salesforce add-on at a cost of $500 per month per project. For more information please check https://document360.com/pricing/ or contact us partners@document360.com