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Enhance customer relations on Salesforce with Document360 Knowledge base
- Industries
- CommunicationsFinancial ServicesHigh Tech
- Business Need
- Customer ServiceCollaborationAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Document360 enhances Salesforce's customer relationship management by integrating the Knowledge base into the platform. Look up, share, and create articles for your Document360 Knowledge base without leaving the Salesforce environment.

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MVP
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Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 2 of 2 Reviews
Streamlines Client Success
Our client success team has enjoyed the Salesforce integration. The team works out of Salesforce Cases and having the searchable user guide available with case record reduces their time spent looking for a URL to send to a client and promotes self sufficiently for our clients by encouraging them to utilize the user guide.
Integrated Doc360 with Salesforce
We integrated Doc360 with Salesforce, but the component doesn't give much (just shows as a frame in Salesforce), and we're not really using it.