MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Smarter Documentation, Instant Answers

By Document360 Limited

Enhance customer relations on Salesforce with Document360 Knowledge base

Paid  
Try It
Industries
Communications
Financial Services
High Tech
Business Need
Customer Service
Collaboration
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

Document360 enhances Salesforce's customer relationship management by integrating the Knowledge base into the platform. Look up, share, and create articles for your Document360 Knowledge base without leaving the Salesforce environment.

  • How to create a knowledge base with Document360

  • Homepage builder allows you to add several sections to your homepage text, columns, HTML etc

  • Document360's project dashboard provides a convenient way to view all projects in a single place

  • Enterprise SSO helps users to securely access the projects using their existing corporate account

  • Document360 Drive optimises the way you organise files in a unified hub as a central repository hub

  • Team auditing lets you monitor what actions your project members are taking in your knowledge base.

  • Create custom roles, define their scope of access and usage at a granular level

  • IP Restriction is a additional security to the KB by restricting or giving access to specific users

  • Document360 allows you to build a Multilingual Knowledge Base to enhance user experience globally

  • Document360 gives you the option to “map” your existing domain to your documentation website

  • Markdown Editor has handpicked features that will shift writers’ focus to content than formatting

  • Categories are used for organizing and/or display of certain buckets of the knowledge base.