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SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat
Interactive High-Performance for Cisco Contact Centre | CTI | Omni-Channel
- Business Need
- Agent Productivity
SmartConnect for Cisco Contact Centre is a solution that seamlessly connects Salesforce CRM with Cisco Contact Centre in the most incredible way possible. It unifies agents' experience into a single user interface making customer interactions efficient
Highlights
SmartConnect solution has an instinctual interface where agents can handle voice, case, email and all omni-channel interactions seamlessly within Salesforce, eliminating the need of using multiple applications and thereby increasing teams' efficiency
Helps in improving customer experience as it immediately recognizes inbound customers, reduces average handle time (AHT), streamlines case management, optimizes caller routing so that each customer is put in touch with the right agent every single time.
Increases productivity by intelligently switching between omni-channels and Cisco connector. Few other features that are worth mentioning are: AI NLP Omnichannel Chat, converses in 40+ languages, Advanced Reporting and Analytics, automatic call logging
Provider Details
We are an ISV focus on providing better Customer Experience on having distinguished expertise on Cisco, Microsoft Dynamics and Salesforce solutions
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Maaz Technologies Standard agent seat includes a pre-built Advanced CTI Connector and Omnichannel Solution. The one-time professional services for CTI implementation and Omnichannel deployment depends on specific customer requirements.
Default Plan
$15 USD/user/month