AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

Interactive High-Performance for Cisco Contact Centre | CTI | Omni-Channel

Overview

SmartConnect for Cisco Contact Centre is a solution that seamlessly connects Salesforce CRM with Cisco Contact Centre in the most incredible way possible. It unifies agents' experience into a single user interface making customer interactions efficient

1 of 11

See How SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat Works

  • SmartConnect solution has an instinctual interface where agents can handle voice, case, email and all omni-channel interactions seamlessly within Salesforce, eliminating the need of using multiple applications and thereby increasing teams' efficiency

  • Helps in improving customer experience as it immediately recognizes inbound customers, reduces average handle time (AHT), streamlines case management, optimizes caller routing so that each customer is put in touch with the right agent every single time.

  • Increases productivity by intelligently switching between omni-channels and Cisco connector. Few other features that are worth mentioning are: AI NLP Omnichannel Chat, converses in 40+ languages, Advanced Reporting and Analytics, automatic call logging

Maaz SmartConnect is powerful connector which streamlines contact handling by unifying all contact channels for the agents. This in turn makes the entire process incredibly efficient as the agent spends less time in switching between applications and can focus more on providing resolution to customers. Maaz Technologies works thoroughly with Salesforce to integrate unique capabilities enabling companies to increase productivity, enhance customer experience and make better decisions to grow companies to new heights and achieve unthinkable. Benefits: - Replace screen switching with instinctual interface - Make call handling process efficient by identifying callers, displaying their information in automatic screen pops - Matching callers instantly with existing records and searching them when required dynamically - OneClick solution for agents to call a phone number by a single click once connected to CRM either from CRM and search console - Smooth call transfers and conference call is also available with other agents and supervisors. - AI NLP Omni-channel chat solution includes: Webchat, email, SMS, Facebook, Twitter, mobile and WhatsApp - Advance Analytics and Reporting

Categories

Business Needs
Agent Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

More from Maaz Technologies

  • Intelligent Communication Manager
    by Maaz Technologies
    No Ratings
    ICM for Salesforce is a simple, natively build omni-channel AI powered chat solution that extends the power of Salesforce supporting instant, convenient communication with customers through channels like WhatsApp, Facebook, Twitter, Web, Mobile, SMS etc

  • Maaz Technologies | Salesforce Consultant | Implementation and Integration
    by Maaz Technologies
    No Ratings
    We help companies improve sales process and streamline customer service by using Salesforce Sales and Service Cloud, capitalizing Agentforce for hassle free customer experiences and faster results.