SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

Additional Details

Maaz SmartConnect is powerful connector which streamlines contact handling by unifying all contact channels for the agents. This in turn makes the entire process incredibly efficient as the agent spends less time in switching between applications and can focus more on providing resolution to customers. Maaz Technologies works thoroughly with Salesforce to integrate unique capabilities enabling companies to increase productivity, enhance customer experience and make better decisions to grow companies to new heights and achieve unthinkable. Benefits: - Replace screen switching with instinctual interface - Make call handling process efficient by identifying callers, displaying their information in automatic screen pops - Matching callers instantly with existing records and searching them when required dynamically - OneClick solution for agents to call a phone number by a single click once connected to CRM either from CRM and search console - Smooth call transfers and conference call is also available with other agents and supervisors. - AI NLP Omni-channel chat solution includes: Webchat, email, SMS, Facebook, Twitter, mobile and WhatsApp - Advance Analytics and Reporting