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Level AI CX Intelligence & Automation Platform (Auto Quality Assurance)

AI-powered customer intelligence platform for modern contact centers

Overview

Level AI QA Assist app provides Quality Analysts the necessary tools to analyze support conversations and evaluate agent performance based on various parameters using QA scorecards.

See How Level AI CX Intelligence & Automation Platform (Auto Quality Assurance) Works

Fetch support conversations (email, chat, and call) from Salesforce to Level AI
Provide Quality Analysts the necessary tools to analyse support conversations and evaluate agent performance based on various parameters using QA scorecards.
Onboard admins, agents, and QA auditors in Salesforce into Level AI for them to manage permission, evaluate conversations, etc.

Level AI is an AI-powered customer service intelligence platform designed to improve the customer experience in companies of all sizes. Level AI's semantic engine analyzes all the support conversations in a contact center and provides insights to quality analysts and managers, which they can use to improve support quality and agent performance.