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Level AI CX Intelligence & Automation Platform (Auto Quality Assurance)
AI-powered customer intelligence platform for modern contact centers
- Requires
- Service Cloud
Level AI QA Assist app provides Quality Analysts the necessary tools to analyze support conversations and evaluate agent performance based on various parameters using QA scorecards.
Highlights
Fetch support conversations (email, chat, and call) from Salesforce to Level AI
Provide Quality Analysts the necessary tools to analyse support conversations and evaluate agent performance based on various parameters using QA scorecards.
Onboard admins, agents, and QA auditors in Salesforce into Level AI for them to manage permission, evaluate conversations, etc.
Provider Details
Level AI develops advanced AI technologies for the omnichannel contact center. From automating QA, assisting agents, and unveiling strategic customer insights to business leaders. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth.Supervisors