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Level AI CX Intelligence & Automation Platform (Auto Quality Assurance)

By Level AI

AI-powered customer intelligence platform for modern contact centers

No Ratings
Paid  
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Requires
Service Cloud

Level AI QA Assist app provides Quality Analysts the necessary tools to analyze support conversations and evaluate agent performance based on various parameters using QA scorecards.

  • Contact center quality assurance automation with generative AI that auto-scores near 100% of your or

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Level QA Assist/Level QA Assist 1.11 1.11.0
Listed On
03/06/2024
Latest Release
03/06/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.11.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/01/2024

Additional Details

Level AI is an AI-powered customer service intelligence platform designed to improve the customer experience in companies of all sizes. Level AI's semantic engine analyzes all the support conversations in a contact center and provides insights to quality analysts and managers, which they can use to improve support quality and agent performance.

Need help?

Level AI

Mountain View, California

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