AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Optum Patient Help Line

Providing clinical and non-clinical support 24/7

Overview

Optum Patient Help Line provides the scale and expertise to give every patient on-demand access to both customer service and clinical support, resulting in a superior experience and value for driving your business.

1 of 1

  • Optum® Patient Help Line provides patients with convenient access to live clinical and non-clinical support any time, connected with you, their trusted provider. By reducing or eliminating on-call workload, physician retention and satisfaction improves.

  • On-demand support helps patients confidently navigate your health care system and guides them to the right level of care. Optum analytics also enable our team to proactively identify and address a patient’s unique care opportunities, even when unspoken.

Optum Patient Help Line provides the scale and expertise to give every patient on-demand access to both customer service and clinical support, resulting in a superior experience and value for driving your business.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Lightning App Builder

More from Optum

  • Optum® Care Coordination Assessments
    by Optum
    No Ratings
    Optum® Care Coordination Assessments enables organizations to utilize health care assessments to prioritize interventions and resources for at-risk patients, improve outcomes, enhance patient experience, and scale population health initiatives.
    Collaboration

  • Optum OrgPulse
    by Optum
    No Ratings
    OrgPulse helps facilitate the compliance of Optum Security guidelines and controls by collecting information related to the high level usage of an org.

  • Optum® Care Coordination Community Referral Management
    by Optum
    No Ratings
    Optum® Care Coordination Community Referral Management will allow care coordinators to refer patients directly to community referrals through integration with Aunt Bertha.