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NICE Agent for Salesforce Voice
NICE CXone Agent for Salesforce Voice
- Industries
- Financial ServicesGovernmentHealthcare & Life Sciences
- Business Need
- Customer ServiceAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
NICE Agent for Salesforce Voice (previously Service Cloud Voice) provides a call center solution in the cloud unifying the agent experience. Increase agent efficiency, while improving customer experience with industry-leading CaaS provider.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudMarketing Cloud Engagement
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedEssentials
App Details
- Version
- CXone Agent for Service Cloud Voice/Summer 26 26.4.0
- Listed On
- 05/26/2022
- Latest Release
- 06/30/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Accessible SolutionThis company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
- No LimitsLightning ReadyManaged PackageAccessible Solution
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 4Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 13App Builder: 0Community Builder: 0
- Languages
- DutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
CXone Agent for Salesforce Voice (previously Service Cloud Voice) adds CXone Telephony contact center components into Salesforce Service Cloud Offering combining the best of both NICE and Salesforce. Customers who need voice capability within Service Cloud, desire a single pane of glass view, and intelligently routed contacts to the best available resource to handle them. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Agent for Service Cloud Voice lets you deploy an integrated contact center solution in minutes and download updates as needed. Supported in Hyperforce version of Salesforce.
Need help?
NICE CXone
Salt Lake City, Utah
Contact NICE Sales at 1.866.965.7227 for the current support offerings.