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Zingtree: Dynamic Workflows, Integrations & Automation for Customer Support

Automate processes between systems to speed up customer resolutions

Overview

Enable standardized & compliant Customer Support through workflows that understand your data and trigger relevant actions across systems. Automate up to 50% of ticket volumes. Cut up to 70% of support costs. Maximize first call resolution by 50%.

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See How Zingtree: Dynamic Workflows, Integrations & Automation for Customer Support Works

  • Dynamic Workflows Bring processes & data from your systems Build workflows to ensure compliance and guidelines using our no-code environment AI helps you generate workflows and build advanced features

  • Integrations Integrate workflows into your CRM & website Gather holistic context from your IVR, CRM, and self-service sessions Through integrated knowledge, AI surfaces contextually relevant information to assist agents during calls

  • Actions Trigger and automate next best actions across systems Dynamically adapt workflows based on user’s context and automate next steps for resolution AI surfaces relevant actions and automates decision-making

  • Insights Improve workflows & surface new actions Constant learning helps you better understand efficacy of the platform—across agents and self-help AI Insights will help you optimize workflows and actions over time

Zingtree’s intelligent process automation platform helps B2C enterprises automate complex support processes and integrate them with existing systems. We specialize in Customer Support Workflow Automation for B2C enterprises with complex products, stringent regulatory compliance, and diverse customer segments. Our primary industry focus includes Consumer Products & Services, Financial Services, Insurance, and Healthcare. 500+ enterprise customers 70k users create workflows 160M Customer Support interactions enhanced 15M right decisions made by agents monthly

Categories

Business Needs
Productivity
Customer Service
Agent Productivity
Industries
Horizontal Product
Personas
Business Operations Manager
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder