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Zingtree: Dynamic Workflows, Integrations & Automation for Customer Support
Automate processes between systems to speed up customer resolutions
- Industries
- Horizontal Product
- Business Need
- ProductivityCustomer ServiceAgent Productivity
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
Enable standardized & compliant Customer Support through workflows that understand your data and trigger relevant actions across systems. Automate up to 50% of ticket volumes. Cut up to 70% of support costs. Maximize first call resolution by 50%.
Highlights
Dynamic Workflows Bring processes & data from your systems Build workflows to ensure compliance and guidelines using our no-code environment AI helps you generate workflows and build advanced features
Integrations Integrate workflows into your CRM & website Gather holistic context from your IVR, CRM, and self-service sessions Through integrated knowledge, AI surfaces contextually relevant information to assist agents during calls
Actions Trigger and automate next best actions across systems Dynamically adapt workflows based on user’s context and automate next steps for resolution AI surfaces relevant actions and automates decision-making
Insights Improve workflows & surface new actions Constant learning helps you better understand efficacy of the platform—across agents and self-help AI Insights will help you optimize workflows and actions over time
Provider Details
Enable standardized & compliant Customer Support through workflows that understand your data and trigger relevant actions across systems. Automate up to 50% of ticket volumes. Cut up to 70% of support costs. Maximize first call resolution by 50%.
Pricing Details
Customer requires a separate purchase of Zingtree Enterprise or Zingtree Enterprise AI+ for the number of users on the platform. Contact Zingtree Sales for a full quote.
Zingtree Salesforce Integration Package
$1 USD/company/year