Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Zingtree: Dynamic Workflows, Integrations & Automation for Customer Support
Automate processes between systems to speed up customer resolutions
$1 USD/company/year
- Industries
- Horizontal Product
- Business Need
- ProductivityCustomer ServiceAgent Productivity
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
Enable standardized & compliant Customer Support through workflows that understand your data and trigger relevant actions across systems. Automate up to 50% of ticket volumes. Cut up to 70% of support costs. Maximize first call resolution by 50%.
Rating
Reputation
MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 2 of 2 Reviews
Great tool for customer service
I've been using Zingtree for a while now and it's really easy to get the hang of, especially if you're not tech savvy like me. It saves a ton of time and the variety of connectors helps since my team uses lots of apps. There are a few glitches sometimes but overall it's a solid tool. Definitely recommend!
Decent Product but many issues, and overpriced
Our team has been working with this zing tree surveys for some time and let me tell you. There's a reason its around now 10 years on the app exchange and NO REVIEWS till now. it sucks. there are many bugs, many issues, its way way way overpriced. you're gonna pay about close to what. you would pay per user for salesforce itself. does that make sense? they advertise $1 but that's just a lie, ask them where is this "$1" per user that you advertise? NO it's a $3K per year contract for 5 user minimum. That works out to about $50-60 per user per year depending on factors. it has many bugs and issues and they don't listen or respect user feedback. don't waste your time our team is unimpressed
Hi Jon, Thank you for sharing your feedback. Your satisfaction is our top priority, and we're committed to resolving any issues you may have. We've reviewed our system, but couldn't locate a user by the name Jon Wilson. To assist you further, could you please reach out to support@zingtree.com? Kindly provide additional details about the problem you encountered, including your app version and whether you downloaded it through the Exchange. This information will help us tailor our assistance and find a solution that meets your needs. While we've offered a Salesforce package for some time, our presence on the Salesforce app Exchange is relatively recent. We're actively working to enhance our package regularly. Regarding pricing, there's no charge to download the package from Salesforce. Any associated fees relate to licenses required to utilize Zingtree, whether within or outside of Salesforce. We hope this clears up any confusion. Thank you for your patience and understanding as we work to improve your experience.