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Digital Machine File: IoT Asset Management for Manufacturers

By logicline GmbH

Turn your installed base into service revenue — on Salesforce.

No Ratings
Starting at €495   EUR/company/month
Industries
Automotive
High Tech
Manufacturing
Business Need
Customer Service
Agent Productivity
Field Service
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Turn your installed base into service revenue. The Digital Machine File unifies machines, IoT data, and service on Salesforce - cutting downtime up to 70%.

  • Digital Machine File - Rethink Your Installed Base

Highlights

360° Installed Base — Every machine, customer, and service interaction in one Salesforce record.

IoT Asset Management — Real-time telemetry, anomaly detection, predictive maintenance, and digital twins (optional).

New Service Revenue — Spare-parts shop, upselling, and CRM-driven campaigns from your installed base.

Customer Portals — Self-service for spare parts, service requests, and machine dashboards on Experience Cloud.

Faster Service — Higher first-time-fix rates, shorter service cycles, less manual effort.

End-to-End Integration — ERP, PLM, and IoT harmonized with remote support (TeamViewer) and knowledge (Empolis).

Built by Machinery Experts — Delivered by logicline, Salesforce partner with 30+ years in mechanical engineering.

Provider Details

logicline GmbH
Sindelfingen, Germany
Founded
1992
Website
Email
Phone
+49 7031 61177-0

Salesforce-native service digitization for machinery and equipment manufacturers. logicline is a Salesforce product provider and implementation partner for service digitization in mechanical engineering. With 30+ years of industry experience, we help manufacturers of machines, plants, and equipment turn their installed base into a growth driver — on Salesforce. Our product IOTAM — the digital machine record on Salesforce — embeds industry domain IP directly into the platform, not just in consultants' heads. We deliver customer portals, spare parts shops, IoT asset management, and AI-powered service applications as one connected solution. We are part of a proven service ecosystem: we built the official Salesforce integrations for TeamViewer (remote support) and Empolis (knowledge management) and integrate GRAX for data sovereignty and CRM context without API limits. With Service Decision Intelligence (SDI), we add the domain-specific intelligence layer that AI agents need to make well-founded decisions across system boundaries — EU-compliant and LLM-agnostic. Salesforce Consulting Partner, ISV Partner, PDO, and Heroku VAR. Founded 1992. Headquartered in Sindelfingen, Germany.

Pricing Details

Default Plan

€495 EUR/company/month

Lowest Starting Price

More From This Provider

logicline GmbH
by logicline GmbH
logicline turns the installed base into a growth driver — on Salesforce. We help machinery and equipment manufacturers digitize service end-to-end, from digital machine records and IoT to AI-powered decision intelligence. Germany.