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Identify Email Response in a Closed Case
Ensure follow-up when receiving new customer emails related to closed cases
This functionality will allow you to identify email responses received in cases that have already been closed.
Compatibility
- Salesforce Editions
- ProfessionalEnterpriseUnlimited
App Details
- Version
- Identify Email Response in a Closed Case/XFLW08 Winter21 1.1.0
- Listed On
- 01/22/2021
- Latest Release
- 04/28/2023
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 0Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/15/2021
Additional Details
This application focuses on service agents who, in some service processes, respond to the case through the Salesforce Email action, and proceed to close the case. Subsequently, the client receives the response, and if he has any objection to the same case, he will respond to the same email. The flow identifies a new response to the email and proceeds to re-open the case and assign it to the last user who made the modification.
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