AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Identify Email Response in a Closed Case

Ensure follow-up when receiving new customer emails related to closed cases

Overview

This functionality will allow you to identify email responses received in cases that have already been closed.

1 of 1

This application focuses on service agents who, in some service processes, respond to the case through the Salesforce Email action, and proceed to close the case. Subsequently, the client receives the response, and if he has any objection to the same case, he will respond to the same email. The flow identifies a new response to the email and proceeds to re-open the case and assign it to the last user who made the modification.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Managed Package

More from VISEO

  • Images for Salesforce
    by VISEO
    Images for Salesforce helps you go Mobile & Social. Capture evidence as pictures or video of your leads, account, opportunities, cases and campaigns. Upload them into Salesforce in simple steps. Make the iPhone and iPad your best sales tool through Images
    Productivity

  • Generate Orders from Quotes
    by VISEO
    No Ratings
    This application focuses on end-users, and it helps them to generate orders from a quote through a button, visually and easily.

  • VISEO
    by VISEO
    VISEO supports companies in all sectors in the operational implementation of their customer-centric digital revolution thanks to the power of the Salesforce platform.

  • Replicate Account Address to Contacts
    by VISEO
    No Ratings
    Users change Accounts' addresses but most often forget to update Contacts' addresses as well. This customizable flow will allow you to replicate an Account's Billing Address to the Account's related Contacts' Mailing Address, on your own terms

  • Professional Service Hours Quote
    by VISEO
    No Ratings
    Do you need quotes based on professional hours? The Professional Service Hours Quote component could be your best option if you need quotes not related to any record, basically a quick start. In only one view get the profit margin, cost and total.
    Productivity

  • Case + File Upload
    by VISEO
    No Ratings
    This application focuses on end-users, enabling them the functionality of creating cases and attaching files without switching screens in a single transaction.